Welcome to e-PetExpo! Have fun shopping~

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FAQ Lists for e-PetExpo Shop


Account

To create an account, please click on the “Log in/Register” and sign up with your e-mail address

Click “Forgot Password”. The system will send you a password reset email to reset your password.

Go to “My Account” and click on “Account Details”. Don’t forget to save your changes!

Orders

To make a purchase, you will be required to create an account.

Your order is confirmed once you receive an order confirmation from us via email from shop@petexposg.com, which includes an order reference number.

Unfortunately we do not provide walk-in/ self-collection service. All orders will be shipped to the address provided during check out.

All our products sold will have reasonable shelf-life unless otherwise stated.

Once order is confirmed and payment is made, there will be strictly no cancellation, refunds or change of orders.

There will be strictly no cancellation, refunds or change of orders. Replacement only for defective Items. Kindly send a picture of the defected item along with the order number and email to us at shop@petexposg.com

Our payment processor is Stripe; you may see Stripe, PetExpo and MP Singapore referenced on your credit card statement.

Shipping

We are currently unable to ship outside of Singapore, and do not offer international shipping.

If you have ordered from multiple sellers in one order, your shipping fee will be based on the selected shipping option with each seller. The total shipping fee charged at checkout will be the sum of the individual shipping fees from each seller. This will be clearly indicated in your cart during checkout.

Please contact shop@petexposg.com.

All orders placed will be shipped out within Seven (7) working days, unless otherwise stated. For further assistance, please contact shop@petexposg.com.

  • Ensure that the shipping address is correct
  • Ensure that your personal contact details are up to date
  • Kindly indicate in the remarks if you have a preferred delivery time to avoid missed delivery
  • Authorize someone to receive your item on your behalf

The total purchase in one order to qualify for free shipping is $150.

CONTACT US

Need assistance? You can leave a message using the contact form below and we’ll get in touch with you shortly!